Help when you need it.

Install help

• Mac: macOS 12 or newer. Open the installer, follow the steps, then open CommandGate.
• Windows: Windows 10 or newer, 64-bit (x64). Open the installer, click Next, then Install. Windows on ARM is not supported yet.
• Linux: Ubuntu 24.04 or newer. Install the .deb package with your software installer.

Get the installer on the downloads page.

Top questions

Does a scan change anything on the customer’s computer?

No. A scan only reads. A fix is shown as steps and runs only after you press Launch fix.

How do I update the app?

Open Settings, then Updates. Or install the current version from the downloads page.

How do I cancel?

From the Billing page, any time. You keep access to the end of the period you paid for.

The app says it cannot reach the service.

Check your internet connection, then check the status page. If both are fine, email us.

Ask for a refund

Email support@commandgate.ai from your account address with the subject "Refund request". Rules are on the refunds page.

3 or more technicians?

Talk to us about a shop setup. Email the team.

Contact

support@commandgate.ai. Please do not send passwords, customer data or raw logs. Service status: status.commandgate.ai.