Guide
CommandGate and RMM tools: when to use which
RMM manages fleets. CommandGate helps with the first look at one computer.
The short version
Remote management tools are built for fleets: inventory, patching, remote access and policy. CommandGate is built for the first diagnosis on the computer in front of you. It does not replace remote management.
Use remote management when
- You manage many machines every day
- You need patching, remote access or policy
- You want the same automation across a fleet
Use CommandGate when
- You need a first answer on one computer, fast
- You cannot install a full tool on the customer’s machine
- You want fixes approved by you, not automatic
- You want a short summary for the ticket